Privacy Notice

1. AIM AND PURPOSE OF THIS NOTICE
This Privacy Notice explains how our offices in Cape Town and Midrand collect, use, store and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (“POPIA”). Our aim is to handle your information responsibly and transparently while providing you with services and solutions.

2. DEFINITION OF TYPES OF PERSONAL INFORMATION
“Personal Information” means any information that identifies you, including but not limited to:
• Basic details (name, ID number, date of birth, contact details, address).
• Financial information (billing and payment records).
• Administrative details (business information, business contacts).

3. HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect information in the following ways:
• Directly from you when you complete forms, consult with our professionals, or contact us.
• From your referring consultants, contractors and industry peers.
• From legally permitted public or private sources when necessary (social media platforms).

4. PURPOSE FOR WHICH PERSONAL INFORMATION IS COLLECTED AND USED
We collect and use your personal information to:
• Provide you with professional technical solutions and related services.
• Maintain accurate technical, logistical and administrative records.
• Communicate with you and your service providers regarding your solutions.

5. CHANGE OF PURPOSE
We will only use your personal information for the purposes for which it was collected. If we need to use it for a different, compatible purpose, we will inform you and explain the legal basis.

6. DISCLOSURE OF INFORMATION
We will not share your information with third parties unless it is:
• Required for completion of your order or services.
• Necessary for payment and delivery processing.
• Required by law or regulatory bodies.
• Authorized by you.

7. DO WE NEED YOUR CONSENT?
In most cases, we rely on your consent to collect and use your health information. However, in certain cases, we may process your information without consent if required by law or to protect your vital interests.

8. TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA
We store and process information within South Africa. If we need to transfer personal information outside the country (for example, specialized order processing), we will ensure that the recipient provides protection equivalent to POPIA.

9. DATA SECURITY
We implement technical, physical and administrative measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. Only authorized staff and appointed professionals have access to your records.

10. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined above and as required by law, ethical guidelines.

11. YOUR RIGHTS OF ACCESS, CORRECTION, ERASURE AND RESTRICTION
You have the right to:
• Request access to your personal information.
• Correct or update inaccurate or incomplete details.
• Request deletion of information where legally permissible.
• Object to or restrict the processing of your information in certain circumstances.
Requests can be made in writing to our Information Officer (contact details below).

12. CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time to reflect changes in law or practice. The updated version will be available on our website and at our reception areas.

CONTACT DETAILS OF OUR INFORMATION OFFICER
Information Officer: Rentia Ebeling
Email: rentia@euroconcepts.co.za
Telephone: 021 511 6040
Address: 37A Koeberg Road, Maitland, Cape Town, 7435